Malaysian Emergency Response Services 999 (MERS 999) is a Malaysian government initiative to consolidate Malaysia's emergency numbers into a single central number for easy access, which is 999.

Emergency Agencies will perform their core duties as security enforcement agencies (Police), fire prevention and rescue agencies (Fire Department), medical services (Hospital), humanitarian services (Civil Defence), and maritime emergencies (Maritime Malaysia).

Trisilco Radiance Communications Sdn Bhd provided the solution from Consultation, Design, Deployment and Support which included the components below.

• Avaya Aura Contact Centre Platform with Geographical Redundancy
• Universal Call Routing and Traffic Load Balancing
• Comprehensive and Customised Realtime and Historical Reporting
• Interactive Voice Response System
• Voice Recording and Work Force Management
• Integrated with Computer-Aided Dispatch (CAD), Geographical Information System (GIS), Computer-telephone Interface (CTI) and Medical Expert System